HELP CENTER
Answers to the common questions, the pages you might need, and how to reach us. Real OP stakes · no cash wagering yet.
COMMON QUESTIONS
I LOST MY BALANCE · WHAT HAPPENED?
Signed in, your OP () balance lives on our server against your account - clearing your browser or switching devices won't touch it. As a guest, your preview balance lives only in this browser's local storage, so clearing site data or going private resets it. See Privacy for what we store and where.
HOW DO I SET PLAY LIMITS?
The in-app controls - deposit limit and a 24-hour break - live in Settings. The guidance on healthy play is on Responsible Play.
IS MY DATA SAFE?
Signed-in play state lives in our database, tied to your account; guests keep only a local preview in their own browser. What we keep and why is set out in Privacy.
HOW DO I DELETE MY DATA?
Clearing this site's storage in your browser settings removes any local guest preview. Signed-in account data (OP balance, history) lives on our server tied to your account - contact us so we can process a deletion request. The Cookies page lists exactly what is held locally.
IS ANY OF THIS REAL MONEY?
Cash, no. Every is OP, Ownership Points you earn and stake for real - just not for cash. The wallet, deposit and USDC flows stay a preview until the cash launch. The full set of common questions is on the FAQ.
SOMETHING LOOKS BROKEN
SWOOBZ is still growing, so some surfaces are honest stubs labelled as such. If something genuinely looks wrong, email us at the address in Contactbelow - there's no live-chat or ticket queue, just a mailbox we read as the floor grows.
THE PAGES YOU MIGHT NEED
- Terms of Use - the rules of the floor.
- Privacy - what we keep, locally.
- Cookies - what lives in your browser.
- Responsible Play - habits + in-app controls.
- Fairness - how outcomes are decided.
- How It Works - the floor, end to end.
- FAQ - the short common answers.
- Glossary - the words on the floor.
CONTACT US
There's no email ticket queue yet, and we don't fake one. Support runs through our Discord - the team and the floor are there. Drop a question or flag anything broken and we'll pick it up.
A SMALL TEAM · WE READ THE CHANNEL AS THE FLOOR GROWS, NOT INSTANTLY.